Emily Baron
Riverdale,UT
Summary
Dynamic professional with a proven track record in patient care coordination and healthcare marketing, notably at CarePatrol Of Utah. Excelled in HIPAA compliance and relationship building, enhancing patient satisfaction and expanding referral networks. Achieved consistent sales growth at Silverado Memory Care by over 20%. Skilled in critical thinking and customer service, driving operational excellence and strategic partnerships.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
CarePatrol Of Utah
Utah
03.2019 - 12.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
Homehealth and Hospice Marketing Coodinator
Aspire Homehealth and Hospice
Salt Lake City, UT
11.2017 - 02.2019
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook
- Fostered partnerships with influencers and industry leaders, amplifying brand message and reach.
- Updated and maintained marketing database, ensuring accuracy and compliance with data protection regulations.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Assisted families in understanding available resources, insurance coverage options, and financial implications related to home-based health services.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
- Established strong relationships with local healthcare providers to enhance referral networks and expand service offerings for clients in need of home-based care solutions.
- Facilitated smooth transitions from hospital discharges to in-home care by coordinating necessary resources and support systems.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Outside Sales Representative
Silverado Memory Care
Salt Lake City, UT
01.2015 - 01.2017
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Developed and implemented sales strategies to increase revenue.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Bountiful High
Bountiful, UTSkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Patient care coordination
- Relationship building
- Creative problem solving
- Punctual and hardworking
- Communicating to patients and families
Timeline
Patient Care Coordinator
CarePatrol Of Utah
03.2019 - 12.2024
Homehealth and Hospice Marketing Coodinator
Aspire Homehealth and Hospice
11.2017 - 02.2019
Outside Sales Representative
Silverado Memory Care
01.2015 - 01.2017
High School Diploma -
Bountiful High