EMILY BARRETO
West Palm Beach,FL
Summary
Flight Attendant with a strong dedication to safety and customer service. Smart and polished. Strengths lie in exceptional interpersonal skills, problem-solving abilities, and commitment to passenger comfort. Assistant Manager with 3+ years of experience specializing in customer relationship management, and strategic sales planning. Adaptable professional recognized by peers for my high productivity and efficient task completion. My goal is to travel the world while interacting with diverse cultures and create a unique travel experience. My objective is to have my own business to provide outstanding customer service and make someone's day brighter with my smile.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
World Atlantic Airlines
Miami, FL
07.2024 - Current
- Greeted passengers and ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Provided safety instructions to passengers before takeoff and landing. Demonstrated safety equipment and procedures to meet FAA guidelines.
- Delivered onboard customer service, including food and beverage service. Restocked and organized food, beverage, and passenger items inventory.
- Monitored cabin environment throughout the flight, checking seatbelts, and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Adhered to company policies regarding security measures and protocol at all times.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Assistant Manager
Old Navy
West Palm Beach, USA
02.2021 - Current
- Strong background in customer service, shrink control, and loss prevention.
- Increased sales and control costs by evaluating financial/performance data and developing effective action plans.
- Analyze customer feedback and develop strategies to improve customer satisfaction.
- Coordinate with the store manager to conduct performance evaluations, execute training initiatives, and develop incentives to drive employee engagement.
- Monitor and manage staff performance, and ensure compliance with company policies and procedures.
- Train and develop staff to ensure they are up to date with product knowledge.
- Monitor and manage store operations to ensure efficiency and profitability.
Lead Sales Associate
Old Navy
West Palm Beach, USA
04.2020 - 01.2021
Sales Associate
Old Navy
West Palm Beach, USA
06.2019 - 03.2020
Education
Associate In Arts - Customer Service
Palm Beach State College
Lake Worth, FL06.2024
Skills
- Problem solving
- Leadership
- Business Development
- Staff Management
- Strategic Planning
- Customer Relations
- Adaptability
- Safety equipment operation
- Emergency response
- Intercom operation
- FAA Regulations
- Passenger support
- Public interaction
- Cultural Awareness
- Company culture and values
- Conflict Mediation
- Safety Procedures
- Emergency Response
Certification
CPR/AED, American Heart Association, 2024
Medical Certificate Third Class, Federal Aviation Administration, 2024
Recommendations
Latanya Hunter, Store Manager, (954) 655-0166
Gabriela Garcia, Lead Patient Services Coordinator, (203) 434-8109
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
French
Elementary
Timeline
Flight Attendant
World Atlantic Airlines
07.2024 - Current
Assistant Manager
Old Navy
02.2021 - Current
Lead Sales Associate
Old Navy
04.2020 - 01.2021
Sales Associate
Old Navy
06.2019 - 03.2020
CPR/AED, American Heart Association, 2024
Medical Certificate Third Class, Federal Aviation Administration, 2024
Associate In Arts - Customer Service
Palm Beach State College
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