Jansen Hunter Summerville
Dallas
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Southwest Airlines
11.2022 - Current
- Ensuring safety and comfort of passengers during flights
- Conduct safety demonstrations, serving meals and beverages, assisting passengers with boarding and disembarking, and responding to any emergencies or passenger needs during the flight
- Additionally, perform security checks, handle administrative tasks, and provide exceptional customer service throughout the journey
Team Leader and Coach
The All-Star Gym
05.2020 - 06.2022
- Responsible for leading and managing teams of various age groups, developing personalized training programs to enhance athletic performance and skill development
- Created and choreographed innovative cheerleading routines, incorporating stunts, tumbling, and dance elements to meet competition standards
- Provided individual coaching and mentorship to athletes, focusing on technique improvement, physical conditioning, and mental preparedness
Assistant Branch Manager
Enterprise Rent-A-Car
05.2020 - 04.2021
- Employee development and training of all levels of employees
- Fleet and Operations Manager; logistics and maintenance of rental fleet
- Oversee the maintenance of customer Accounts and collecting of accounts receivable
- Responsible for marketing all sizes of existing accounts and setting new accounts
Employee Development and Training
Enterprise Rent-A-Car
11.2019 - 04.2021
- Provide small, medium, and large organizations with custom business car rentals
- Ensuring reliable and timely business with major accounts while exceeding sales goals each month
- I was in the top five percent of the sales matrix every quarter
- The first out of my training class to promote to Managers Assistant and Assistant manager in my region
Managers Assistant
Enterprise Rent-A-Car
03.2020 - 05.2020
- Rotate within different roles in company
- Assist with enhancing Management Trainee program
- Sales Development
- Territory Management
Organizer
National Cheerleaders Association
05.2017 - 05.2020
- Responsible for organizing entire cheerleading camps with choreography, team productivity, group activity, as well as instilling leadership and integrity amongst camp participants
- Responsible for scheduling ongoing activities for athletes as well as coaches
Head Instructor
National Cheerleaders Association
05.2017 - 05.2020
- Training and Certifying New Cheerleading Coaches
- Moderate classes and create curriculum
- Mentor first year coaches and develop programs for staff training and summer camp material
Cheerleading Captain
University Of Arkansas at Pine Bluff
06.2018 - 05.2019
- Responsible for making team decisions and organizing various appearances
- Responsible for choreographing routines as well as team problem solving
- Responsible for sending out daily reminders and implementing new goals set by coaches
Education
Bachelor of Science - Business Administration - Management
University of Arkansas at Pine Bluff
05.2019
Skills
- Leadership
- Critical Thinking
- Problem Solving
- Financial Literacy
- Learning Agility
- CRM
- Team collaboration
- Reliability and punctuality
- Time management
- Administrative tasks
- Interpersonal communications
- Problem-solving
Affiliations
- Mentor program with Enterprise Rent A Car – Coaching from higher level employees in different fields to improve skills and abilities for developing managers.
- Mentorship program with Southwest Airlines- Connecting more senior flight attendants with brand new flight attendants navigating through company procedure, knowledge, and encouragement.
Volunteer And Service
- Arkansas Democratic Black Caucus, 2014-2020
- University Of Arkansas at Pine Bluff - Cheer Fundraisers, 2015-2019
Awards Certificates
- University Of Arkansas at Pine Bluff, Cheerleader-of-the-Year 2019
- Enterprise Rent-a-Car, Top-Salesperson-of-the-Year 2020
- National Cheerleaders Association, Head Instructor 2018
- AED certification
- FAA certification
- CPR certification
Leadership Experience
- Enterprise Rent-A-Car Managers Assistant, 03/01/20, 05/31/20, Rotate within different roles in company., Assist with enhancing Management Trainee program., Sales Development., Territory Management.
- Enterprise Rent-A-Car Assistant Branch Manager, 05/01/20, 04/30/21, Employee development and training of all levels of employees., Fleet and Operations Manager; logistics and maintenance of rental fleet., Oversee the maintenance of customer accounts and collecting of accounts receivable., Responsible for marketing all sizes of existing accounts and setting new accounts.
- National Cheerleaders Association Head Instructor, 05/01/17, 05/31/20, Training and Certifying New Cheerleading Coaches., Moderate classes and create curriculum., Mentor first year coaches and develop programs for staff training and summer camp material.
- University Of Arkansas at Pine Bluff - Cheerleading Captain, 06/01/18, 05/31/19, Responsible for making team decisions and organizing various appearances., Responsible for choreographing routines as well as team problem solving., Responsible for sending out daily reminders and implementing new goals set by coaches.
Timeline
Flight Attendant
Southwest Airlines
11.2022 - Current
Team Leader and Coach
The All-Star Gym
05.2020 - 06.2022
Assistant Branch Manager
Enterprise Rent-A-Car
05.2020 - 04.2021
Managers Assistant
Enterprise Rent-A-Car
03.2020 - 05.2020
Employee Development and Training
Enterprise Rent-A-Car
11.2019 - 04.2021
Cheerleading Captain
University Of Arkansas at Pine Bluff
06.2018 - 05.2019
Organizer
National Cheerleaders Association
05.2017 - 05.2020
Head Instructor
National Cheerleaders Association
05.2017 - 05.2020
Bachelor of Science - Business Administration - Management
University of Arkansas at Pine Bluff