Emily Bennett
Summary
Results-driven and enthusiastic Territory Sales Manager with expertise in territory management, customer relationship management, and market analysis. Proven track record in driving market growth and enhancing customer loyalty through strategic sales initiatives.
Overview
12
12
years of professional experience
Work History
Territory Sales Manager
MR Williams
, SC
07.2020 - Current
- Developed strategic sales plans to drive market penetration and growth.
- Executed territory management strategies, increasing sales effectiveness.
- Managed key accounts, building relationships that enhanced customer loyalty.
- Created and managed relationships with key customers in the region.
- Identified sales opportunities by showcasing products and services, converting interest into actionable leads.
- Analyzed market trends to identify new opportunities and competitive positioning.
- Monitored competitors' activities, pricing, and promotions in the region.
- Collaborated with teams to enhance customer engagement initiatives.
- Trained team members and customers on customer service strategies and techniques.
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Resolved customer complaints promptly by providing accurate information about products or services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
hotel concierge
The Inn at Middleton Place
, SC
05.2018 - 01.2019
- Coordinated transportation services for guests, ensuring punctual arrivals and departures.
- Scheduled tours, car rentals, restaurant reservations and other activities for guests.
- Provided local recommendations for dining and attractions, enhancing guest experiences.
- Managed reservations for special events and dining experiences at the inn.
- Facilitated communication between guests and hotel staff to address needs promptly.
- Addressed guest inquiries and complaints with professionalism and courtesy, enhancing overall satisfaction.
- Resolved guest complaints promptly.
- Greeted guests and provided assistance with their inquiries.
- Assisted guests with check-in and check-out procedures efficiently.
- Resolved any customer service issues in a timely manner while demonstrating excellent customer relations skills.
banquet manager event manager trainer
Dunkin Donuts Center
, RI
06.2016 - 09.2018
- Planned and organized banquet events to meet specific client needs, ensuring high satisfaction levels.
- Coordinated with vendors to secure timely delivery of supplies and services, supporting seamless event operations.
- Trained and supervised team members.
- Managed staff schedules and assignments.
- Developed event layouts optimizing space and improving guest experiences.
- Oversaw setup and breakdown of banquet facilities.
Lead Banquet Server Part time
Affairs Catering
, MA
01.2014 - 05.2016
- Supervised banquet staff during events, ensuring seamless service delivery and guest satisfaction.
- Coordinated event setups, optimizing table arrangements and decoration placement for aesthetic appeal and functionality.
- Trained new servers on service standards and operational procedures.
- Managed inventory of dining supplies and equipment for events.
- Resolved guest issues promptly, enhancing overall service quality and guest experience.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Catering Supervisor/Event Manager
Guckenheimer Corporate Dining
, RI
08.2015 - 03.2016
- Supervised catering events to ensure seamless service delivery and guest satisfaction.
- Managed inventory controls to optimize supply usage and reduce waste.
- Oversaw scheduling of staff to meet event demands and operational needs.
- Coordinated with vendors to acquire necessary supplies for catered events.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
Education
Event Management
Johnson And Wales University
Rhode Island09-2014
Skills
- Relationship building
- Account management
- Sales strategy
- Market analysis
- Customer relationship management
- Customer retention
- Territory expansion
- Product promotion
- Event coordination
- Complaint resolution
- Effective communication
Timeline
Territory Sales Manager
MR Williams
07.2020 - Current
hotel concierge
The Inn at Middleton Place
05.2018 - 01.2019
banquet manager event manager trainer
Dunkin Donuts Center
06.2016 - 09.2018
Catering Supervisor/Event Manager
Guckenheimer Corporate Dining
08.2015 - 03.2016
Lead Banquet Server Part time
Affairs Catering
01.2014 - 05.2016
Event Management
Johnson And Wales University