Emily Bierman
SUSSEX
Summary
Results-driven and detail-oriented professional with strong communication, organizational, time management, and problem-solving skills. Known for being reliable, adaptable, and quick to learn new skills in fast-paced environments while effectively managing multiple tasks at once. Proven ability to identify and resolve issues, improve processes, and support team goals with efficiency, accuracy, and professionalism. Dedicated to contributing to team success and overall company growth through collaboration and a proactive work ethic.
Overview
7
7
years of professional experience
Work History
Bartender
Nettie’s Irish Pub
Pewaukee, WI
11.2024 - Current
- Managed high-volume service while staying organized and detail-oriented during busy shifts.
- Maintained accurate records of daily sales, inventory, and compliance with state alcohol laws.
- Regularly interacted with a wide range of customers, resolving conflicts and handling sensitive situations with professionalism and discretion.
- Worked closely with a team to ensure smooth operations and efficient communication during fast-paced service hours.
- Balanced multiple priorities under pressure
Bartender
Western Lakes Golf Course
Pewaukee, WI
06.2023 - 11.2024
- Developed trusted relationships with clientele through consistent communication and professionalism.
- Handled large transaction volumes and maintained organized service records.
- Ensured compliance with venue and state policies regarding service, ID verification, and documentation.
- Supported management in event logistics and coordination for tournaments and private gatherings
Student Coordinator
OSA Campus Activities - Upper Iowa University
09.2021 - 02.2023
- Coordinated campus events and managed logistics, including scheduling, promotion, and staff oversight.
- Created and maintained digital and physical records of event plans, attendance, and expenditures.
- Developed written materials for communication and outreach across multiple channels.
- Exercised discretion in handling sensitive student information and leadership decisions
Lifeguard
The Ingleside Hotel
Pewaukee, WI
05.2019 - 01.2021
- Enforced facility safety procedures and maintained thorough incident and maintenance documentation.
- Responded to emergencies with composure and followed established protocols.
- Upheld confidentiality when handling guest incidents and reports.
Education
Bachelor's Degree - Human Services, Criminal Justice
Upper Iowa University
Fayette, IA05-2024
High School - undefined
Arrowhead Union High School
Hartland, WI06-2020
Skills
- Engaged listening ability
- Problem-solving skills
- Analytical decision making
- Effective communication
- Constructive communication
- Interpersonal awareness
- Customer service expertise
- Cultural awareness
- Effective time management
- Strong multitasking
- Team player attitude
EXTRACURRICULARS AND HONORS/AWARDS
Vice president of Beta Theta Omega Sorority (March, 2022 - May, 2024), Peer Mentor (August, 2021 - February, 2023), Upper Iowa Cheerleader (October, 2020 - May, 2024), Upper Iowa Dean's List (2023-2024), Member of Peacock Allies (September, 2023 - May, 2024)
Timeline
Bartender
Nettie’s Irish Pub
11.2024 - Current
Bartender
Western Lakes Golf Course
06.2023 - 11.2024
Student Coordinator
OSA Campus Activities - Upper Iowa University
09.2021 - 02.2023
Lifeguard
The Ingleside Hotel
05.2019 - 01.2021
High School - undefined
Arrowhead Union High School
Bachelor's Degree - Human Services, Criminal Justice
Upper Iowa University