Emily Bischoff
Attica
Summary
Dynamic travel agent with expertise from AAA Club Alliance, specializing in personalized itineraries and client relations to fit any clients needs. Proven track record in enhancing customer satisfaction through tailored travel experiences and effective negotiation skills has helped maintain client satisfaction. Adept at managing complex bookings while fostering lasting relationships, ensuring repeat business and exceptional service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Travel Agent
AAA Club Alliance
04.2023 - Current
- Assisted clients in identifying travel preferences and creating personalized itineraries
- Provided support in booking flights, hotels, and rental cars for clients
- Collaborated with suppliers to secure competitive rates and promotions
- Addressed client inquiries and resolved issues related to travel arrangements
- Utilized booking software to manage reservations efficiently
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Cosmetologist
Christian Roberts Salon
08.2013 - 04.2023
- Enhanced client retention through exceptional service and follow-up communication.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Assisted in training new staff on salon procedures and customer service best practices.
Education
Seneca East High School
Attica, OHSkills
- Travel industry expertise
- Travel research
- Itineraries
- Hotel accommodations
- Retail sales
- Administrative tasks
- Client relations
- Travel insurance
- Client relationship building
- Destination knowledge
Certification
- Trafalgar, TTC - 2023-Present
- Contiki, TTC - 2023-Present
- Insight, TTC - 2023-Present
- Luxury Gold, TTC - 2023-Present
- Ocean Cruise Training, Royal Caribbean, Carnival- 2023-Present
- Viking Cruise Expert, Viking - 2023-Present
- Uniworld, TTC - 2025
- River Cruise Expert, AAA Club Alliance - 2025
- Family Travel Specialist, AAA Club Alliance - 2024-Present
Timeline
Travel Agent
AAA Club Alliance
04.2023 - Current
Cosmetologist
Christian Roberts Salon
08.2013 - 04.2023
Seneca East High School
Similar Profiles
Courtney LaVangeCourtney LaVange
Talent Acquisition Advisor at AAA Club AllianceTalent Acquisition Advisor at AAA Club Alliance
John HanleyJohn Hanley
Retail Sales Associate at AAA Club AllianceRetail Sales Associate at AAA Club Alliance
Olivia LovelaceOlivia Lovelace
Roadside Assistant (work from home) at AAA Club AllianceRoadside Assistant (work from home) at AAA Club Alliance
Cody HallCody Hall
Fabrication Welder at Sugar Creek FabricatorsFabrication Welder at Sugar Creek Fabricators
MARLEIGH SOUDERMARLEIGH SOUDER
Guest Service Representative at Tricoci University of Beauty CultureGuest Service Representative at Tricoci University of Beauty Culture