EMILY BOROWSKI
Jersey City,NJ
Summary
Motivated Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Homewood Suites By Hilton Hotels
Edgewater, NJ
10.2021 - Current
- Currently responsible for maintaining all aspects of guest services while on duty as well as in the absence of upper management
- Acting as MOD upon departure of General Manager
- Upon starting shift obtain recap from departing team members
- Run emergency and downtime reports
- Review and resolve the high balance reports
- Review all departing and arriving reservations focusing on guest requests and monitoring returning guest
- Answer and route incoming calls to corresponding departments
- Making new reservations updating/changing as well as processing cancellations following Hilton standards
- Process check-ins and check-outs
- Assist in house guests with questions, recommendations as well as complaints
- Providing excellent guest services and guest resolutions to maintain positive customer relations
- Communicating and assisting the other departments in the hotel consisting of housekeeping, maintenance and kitchen staff
- Maintain the cash drawer for the front desk and suite shop
- Successfully close each shift and provide pass-on information to the incoming staff
Assembly Technician
Peloton
Avenel, NJ
02.2021 - 09.2021
- My job there was part of an assembly line where every worker had a specific station to build the exercise bikes. After finishing the daily quota, we would then test the product
Picker Packer
Amazon
Carteret, NJ
11.2020 - 02.2021
- I was responsible for picking orders from multiple tickets and properly packaging the items for shipping
- Maintained daily quota for maximum efficiency
COSTUMER SERVICE
Sears
JERSEY CITY, NJ
10.2019 - 03.2020
- As a fulfillment specialist I picked orders from online systems
- Quality inspected and packed items for shipping
- Surpassed accuracy quotas to eliminate customer complaints
- Assisted maintaining the presentation of the sales floor
Education
High School Diploma -
COUNTY PREP HIGH SCHOOL
JERSEY CITY,NJ04.2019
Skills
- Two-Way Radio Operation
- Creative Solutions
- Guest Satisfaction
- Rewards Programs
- OnQ- Hilton PMS system
- Microsoft Word
- Microsoft Excel
Timeline
Front Desk Agent
Homewood Suites By Hilton Hotels
10.2021 - Current
Assembly Technician
Peloton
02.2021 - 09.2021
Picker Packer
Amazon
11.2020 - 02.2021
COSTUMER SERVICE
Sears
10.2019 - 03.2020
High School Diploma -
COUNTY PREP HIGH SCHOOL
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