Emily Brown
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Drybar Holdings
02.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Stock Keeper
Whole Food Market
03.2022 - 03.2023
- Improved stock accuracy by conducting regular inventory counts and updating records accordingly.
- Reduced order processing time by efficiently organizing stock and maintaining a clean, easily navigable warehouse space.
- Ensured customer satisfaction with timely order fulfillment and accurate delivery of products.
- Minimized stock discrepancies by diligently investigating variances and implementing corrective actions as needed.
Security Officer
Allied Universal Security Services
01.2017 - 03.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Associate of Applied Science - Public Relations
Hostos Community College of The City University of New York
The Bronx, NY05.2025
Skills
- Information Security
- Paperwork Processing
- Account Updating
- Consultative Sales
Timeline
Customer Service Representative
Drybar Holdings
02.2023 - 09.2023
Stock Keeper
Whole Food Market
03.2022 - 03.2023
Security Officer
Allied Universal Security Services
01.2017 - 03.2020
Associate of Applied Science - Public Relations
Hostos Community College of The City University of New York
Similar Profiles
Kenyatta TaisteKenyatta Taiste
Hairstylist at Drybar HoldingsHairstylist at Drybar Holdings
Ezorah MachEzorah Mach
Front Desk Receptionist at Drybar HoldingsFront Desk Receptionist at Drybar Holdings
Shaila EssleyShaila Essley
Receptionist at Drybar HoldingsReceptionist at Drybar Holdings