Emily Burrows
Marysville
Summary
Proactive manager with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
National Testing Network
04.2024 - Current
- Helps to oversee the Everett site operations to ensure compliance with company policies and SOPs
- Monitors test capacity for virtual and in person
- Facilitates Onboarding and training of new employees
- Proctor's in person and virtual tests
- conducts regularly scheduled test center audits and procedures and policy reviews
- Develops and maintains strong working relationship with proctors, internal employees, and vendors.
- Troubleshoots and resolve test site and testing program issues
- Prepares paperwork for physical exam and written exam candidates
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Testing Proctor
National Testing Network
02.2023 - 04.2024
- Proctoring of physical and written tests for police and firefighter candidates
- Candidate check-in including validation of personal identification and insuring paperwork is filled out correctly
- Providing pre-test presentation and preparation
- Monitor rules, regulations, and safety throughout process
- Lead proctoring: time keeping, determining issuance of warnings and disqualifications
Pet Sitter
Self-employeed
05.2019 - 02.2023
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Education
Nail Technician -
Evergreen Beauty School
Everett, WA05.2019
Skills
- Efficient time management
- Subject matter expert across multiple disciplines
- Social media management
- Microsoft Office Suite
- 50 wpm
- High attention to detail
- Exceptional customer service
- Outstanding problem-solving skills
- Team leadership
- Team motivation
- Develops strong customer relations
- Well versed in staff training and development
- Staff supervision
- Task delegation
- Strong Conflict resolution skills
Awards
- Excellence in nails
- Graduated high school with honors
Professional License
Nail Technician
Timeline
Assistant Manager
National Testing Network
04.2024 - Current
Testing Proctor
National Testing Network
02.2023 - 04.2024
Pet Sitter
Self-employeed
05.2019 - 02.2023
Nail Technician -
Evergreen Beauty School
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