Emily Calhoun
Summary
Strong Manager with 10+ years of experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. At Square One Coffee Roasters, sparked countless initiatives that have significantly enhanced operational efficiency and customer satisfaction. Excels in team management and creative problem-solving, while ensuring profitability. Orchestrates operational needs with sound judgment, good planning abilities and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
Square One Coffee Roasters
2019.09 - Current
- Manage budget implementations, training, and general cafe operations.
- Increased yearly sales by 18-20% (from 2021-2024)
- Control labor hours and inventory costs through hands-on management and negotiating with suppliers.
- Oversee balancing of cash registers, reconcile transactions, and deposit establishment's earnings to bank.
- Prepare weekly schedules and assign tasks to staff to maintain organized and smooth during shifts.
- Address and resolve customer service issues to maintain trust and increase satisfaction.
- Monitor and adjust pricing, discounts and promotions to maximize profitability.
- Coordinate events within community.
- Perform quality control and monitor food/drink production.
- Maximized efficiency by coaching and mentoring staff on company procedures, coffee industry practices, equipment and technology systems.
Personal Care Assistant
Country Meadows Retirement Communities
2017.01 - 2018.01
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Hosted cognitive activities for residents of dementia unit
- Supported residents in daily activities to build quality of life and sustain needs.
Education
Associate of Arts -
Santa Monica College
Santa Monica, CA05.2014
Skills
- Customer Retention
- Customer Service
- Creativity and Innovation
- Budgeting and financial management
- Team management
- Marketing and Promotions
- Scheduling
- Menu Development
- Staff Training and Development
- Food Safety Standards
- Social Media
- Cost Control
Timeline
General Manager
Square One Coffee Roasters
2019.09 - Current
Personal Care Assistant
Country Meadows Retirement Communities
2017.01 - 2018.01
Associate of Arts -
Santa Monica College
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