Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Castro

Columbus,OH

Summary

Fast learner with competencies in interpersonal communication, conflict resolution and cash handling. Utilizes proven conflict de-escalation techniques to keep customers happy. Can work in a fast-paced working environment while multi-tasking. Friendly, customer-focused Cashier promoting customer loyalty and retention through attention to detail, excellent mathematical skills and strong customer service. Excels in helping customers feel welcomed and accurately managing payments using POS systems. Generates repeat business by anticipating customer needs and following up on outstanding issues.

Overview

3
3
years of professional experience

Work History

Cashier

Meijer
Columbus, OH
05.2024 - 08.2024
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.

CASHIER

Buffalo Wild Wings
Columbus, OH
11.2021 - 08.2022
  • Processed cash register transactions on POS and provided correct change
  • Maintained high customer satisfaction levels by going extra mile to personalize service
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Learned special prices and promotions and encouraged customers to participate in offers
  • Took care of stock and displays
  • Attended customers and other team members with assistance as well.

CASHIER

Taco Bell
Columbus, OH
08.2021 - 11.2021
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Learned special prices and promotions and encouraged customers to participate in offers
  • Maintained knowledge of current products and proper pricing
  • Kept up high pace to minimize customer wait times at checkout.

Education

HIGH SCHOOL DIPLOMA -

Westland High School
Galloway, OH
06.2022

Associate of Science - Business Management

Columbus State Community College
Columbus, OH

Skills

  • Regulatory compliance
  • Product recommendations
  • Customer service excellence
  • Cash handling
  • Merchandise restocking
  • Cash register operation
  • Conflict Resolution
  • Loyalty Program Promotion

Timeline

Cashier

Meijer
05.2024 - 08.2024

CASHIER

Buffalo Wild Wings
11.2021 - 08.2022

CASHIER

Taco Bell
08.2021 - 11.2021

HIGH SCHOOL DIPLOMA -

Westland High School

Associate of Science - Business Management

Columbus State Community College
Emily Castro