Host
Cracker Barrel
Landing, NJ
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.