Summary
Overview
Work History
Education
Skills
Timeline
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Emily Cheatham

Emily Cheatham

Southlake

Summary

Recent graduate with foundational knowledge in Psychology with hands-on experience gained through both professional and academic endeavors. Dedicated to creating a warm environment and providing the highest quality service to clients.

Overview

7
7
years of professional experience

Work History

Shift Leader

Kilwins
02.2025 - 07.2025
  • Enforced company policies with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Aided in training new employees and other upcoming shift leaders.
  • Delegated daily tasks and responsibilities for those on shift.
  • Prepared shift summary reports for general manager.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Accurately completed cash and credit card transactions through POS software.
  • Trained new employees and delegated daily tasks and responsibilities.

Tutor

Grade Potential Tutoring
08.2024 - 06.2025
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.

Shaved Ice Server/Cashier

Aloha Dreamers
05.2024 - 08.2024
  • Accurately completed cash and credit card transactions through POS software.
  • Explained menu items to new and returning customers and suggested appropriate options for relevant allergies.
  • Maintained a clean and well-stocked kitchen environment for he ease and safety of other workers and customers.

Client Specialist

Zoetry Counseling
03.2022 - 08.2022
  • Hybrid remote position handling the administrative needs of the clinic.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Conducted case management activities and services with multidisciplinary team.
  • Interacted with team members across departments to research and resolve customer issues.

Spray Tan Technician

Smart Bronze
06.2021 - 08.2021
  • Through in-person training and online work, I became proficient in using a handheld spray tan gun and operate automatic spray tanning machines.
  • Handled administrative work such as answering phone calls, scheduling appointments, and explaining out services to both prospective and returning customers.

After School Program Teacher/Tutor

LISD
12.2020 - 02.2021
  • Created and developed lesson plans appropriate for my assigned classroom of third graders.
  • Participated in department meetings to provide and receive input with colleagues regarding student achievement and improvement.

Animal Caretaker

Fireplug Inn
08.2018 - 11.2020
  • Handled and cared for pets dropped off for daycare and boarding services.
  • Fed and watered animals during feeding hours as directed by their owners.
  • Cleaned animal enclosures to maintain clean living spaces for pets under our care.

Education

Bachelor of Science - Psychology

University of North Texas
Denton, TX
05-2023

Skills

  • Customer service management
  • Security procedures adherence
  • Production reporting
  • Shift leadership
  • Staff training and development
  • Conflict resolution
  • Strong verbal and written communication
  • Sales and upselling
  • Cash handling

Timeline

Shift Leader

Kilwins
02.2025 - 07.2025

Tutor

Grade Potential Tutoring
08.2024 - 06.2025

Shaved Ice Server/Cashier

Aloha Dreamers
05.2024 - 08.2024

Client Specialist

Zoetry Counseling
03.2022 - 08.2022

Spray Tan Technician

Smart Bronze
06.2021 - 08.2021

After School Program Teacher/Tutor

LISD
12.2020 - 02.2021

Animal Caretaker

Fireplug Inn
08.2018 - 11.2020

Bachelor of Science - Psychology

University of North Texas

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