Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
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Emily Chess

State College,PA

Summary

Proven in delivering exceptional customer service and multitasking in fast-paced environments, I excelled at Chicken or the Egg by enhancing dining experiences and efficiently managing workflow. My expertise includes POS system operations and a friendly demeanor, significantly contributing to service excellence and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Chicken or the Egg
Beach Haven, NJ
06.2023 - 08.2024
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.

Barista

How You Brewin
Barnegat Light, NJ
06.2021 - 09.2023
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, and bagels.

Education

Some College (No Degree) - Neuroscience

Pennsylvania State University
University Park, PA

Some College (No Degree) - Spanish

Pennsylvania State University
University Park, PA

Skills

  • Customer service
  • Time management
  • Strong multitasking
  • Social perceptiveness
  • Problem-solving
  • Friendly demeanor
  • POS system operations
  • Multi-line telephones

Languages

Spanish
Professional

Affiliations

Active member of Epsilon Sigma Alpha at Pennsylvania State University (September 2023-present)

  • Volunteer at service events to raise money for St. Jude Children's Hospital
  • Attend and participate in community service events in the State College area in the goal of bettering the community

THON Hospitality volunteer (October 2024-present)

THON OPPerations volunteer (October 2023-March 2024)

Lifelink volunteer (March 2023-present)

Certification

  • RAMP certified in Pennsylvania

Timeline

Restaurant Hostess

Chicken or the Egg
06.2023 - 08.2024

Barista

How You Brewin
06.2021 - 09.2023

Some College (No Degree) - Neuroscience

Pennsylvania State University

Some College (No Degree) - Spanish

Pennsylvania State University

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Emily Chess