Emily Christian
Wesley Chapel,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
09.2021 - 02.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals and increasing customer loyalty.
- Cross-trained and backed up other customer service associates and managers.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Front End Associate
Best NY Pizza
08.2020 - 08.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, trays, and fold silverware.
Style Associate
Express Factory Outlet
07.2019 - 07.2020
- Assist with product launch changes according to company SOP.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
- Identify clients’ needs and help them find clothing items that fit their body type
- Assist in receiving shipments, putting away new merchandise, applying markdowns, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards.
- Remain positive and professional, working together with the team to make a great environment for our customers and each other.
Education
High School Diploma -
Land O Lakes High School
Land O Lakes, FL05.2018
Skills
- Money handling abilities
- Stock management
- Customer Account Management
- Coaching and Development
- Key holder experience
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Team Collaboration
Additional Information
- Proficient in Microsoft Office
Timeline
Customer Service Associate
Wawa
09.2021 - 02.2024
Front End Associate
Best NY Pizza
08.2020 - 08.2021
Style Associate
Express Factory Outlet
07.2019 - 07.2020
High School Diploma -
Land O Lakes High School
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