Emily Cleveland
Ladson,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Care Team Representative
Sedgwick Claims Management
Remote, SC
10.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Utilized multiple systems simultaneously to assist callers
Front End Team Lead (Promotion)
Walmart
Goose Creek, SC
08.2022 - 10.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Cashier
Walmart
Goose Creek, SC
03.2021 - 08.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
Berkeley High School
Moncks Corner, SC01-2022
Skills
- Customer Support
- Telephone Reception
- Data Entry
- Policy Implementation
- Strategic Planning Abilities
- Multitasking
Timeline
Care Team Representative
Sedgwick Claims Management
10.2023 - Current
Front End Team Lead (Promotion)
Walmart
08.2022 - 10.2023
Cashier
Walmart
03.2021 - 08.2022
Berkeley High School
Similar Profiles
Alexis HerringtonAlexis Herrington
Medical Claims Examiner at Sedgwick Claims ManagementMedical Claims Examiner at Sedgwick Claims Management
Briana DickersonBriana Dickerson
Claims Representative at Sedgwick Claims Management Services Inc.Claims Representative at Sedgwick Claims Management Services Inc.
Tracy KendallTracy Kendall
Claims Examiner at Sedgwick Claims Management Services Inc.Claims Examiner at Sedgwick Claims Management Services Inc.
Bertha MayfieldBertha Mayfield
Sr. Claims Examiner at Sedgwick Claims ManagementSr. Claims Examiner at Sedgwick Claims Management
Shadavion GrantShadavion Grant
Material Handler at GXO LogisticsMaterial Handler at GXO Logistics