EMILY COLLETTI
Royal Oak,MI
Summary
Detail-oriented service professional adept at managing multiple tables and ensuring timely order delivery. Expertise in upselling menu items and addressing customer inquiries, contributing to improved guest satisfaction and operational efficiency. Strong teamwork and organizational skills support a positive dining experience.
Overview
12
12
years of professional experience
Work History
Server
Brown Iron Brewhouse
Royal Oak, Michigan
10.2024 - 07.2026
- Managed multiple tables while ensuring timely order delivery.
- Provided excellent customer service to ensure satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Promoted daily specials and upsold menu items to enhance guest experience.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Olive Garden
Chesterfield, MI
03.2021 - 09.2024
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Cleared tables, sanitized surfaces, restocked supplies to maintain a clean and welcoming dining area.
- Ensured accurate cash transactions and balanced cash drawer, contributing to positive customer experience.
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Managed inventory of supplies, ensuring availability during peak hours to support uninterrupted service.
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
Waitress
Hamlin Pub
Macomb, MI
09.2019 - 03.2020
- Coordinated with kitchen staff on customer allergies and dietary needs to ensure safe and satisfying dining experiences.
- Resolved customer concerns and complaints promptly and escalated complex issues to management, ensuring swift service initiation with timely beverage inquiries.
- Stocked server areas with supplies before, during, and after shifts to enhance service readiness.
- Calculated charges issued table checks and collected payments from customers.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Waitress/hostess
Brio Tuscan Grille
Macomb, MI
07.2017 - 09.2019
- Attended new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Recorded orders and partnered with members to efficiently serve food and beverages.
- Processed table checks and collected customer payments accurately to ensure smooth transactions.
- Cleaned and organized indoor and outdoor dining areas, ensuring a welcoming environment for guests.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during, and after shifts to boost performance of serving staff.
- Resolved customer concerns and complaints promptly, escalating complex issues to management for effective resolution.
Barista
Biggby Coffee
Macomb, MI
05.2016 - 07.2017
- Memorized official and off-menu preparations to fulfill diverse customer beverage requests.
- Listened to customer needs to recommend tailored product options.
- Weighed, ground and packed coffee per customer orders.
- Cleaned equipment and sanitized surfaces before closing shift to ensure hygiene standards.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Redesigned coffee menu for improved readability.
- Merchandised display cases and promoted prepared foods to enhance customer experience and increase sales.
- Received and accurately processed customer payments.
Holiday Sales Associate
Party City
Macomb, MI
09.2015 - 12.2015
- Demonstrated products and addressed customer objections to facilitate sales conversions.
- Educated customers on product features and services to support informed purchasing decisions.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed and restocked merchandise in organized displays to enhance product visibility.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Concession Stand Cashier
CJ Barrymore's
Macomb, MI
06.2014 - 12.2014
- Delivered exceptional customer service by quickly addressing customer needs and ensuring quality experiences.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Assisted customers, including answering questions and preparing orders.
- Demonstrated proficient knowledge on menus, services and promotions offered to assist customers and team members.
- Maintained dining and food service areas in a clean, safe, and sanitary manner.
- Wiped counters and tables to remove dirt and food and maintain a clean environment for guests.
- Executed daily tasks and supported team members to ensure smooth operations.
- Greeted visitors warmly at the entrance to create a welcoming atmosphere. to enhance customer service and create a positive ordering atmosphere.
Education
Speech and Language Pathology -
Wayne State University
Detroit, MI05-2024
High School Diploma -
L'anse Creuse North High School
Macomb, MI05-2016
Some College (No Degree) - Gender Studies
Macomb Community College
Clinton Township, MI08-2026
Skills
- Beverage and food service
- Menu item recommendations
- Allergy awareness
- Customer engagement techniques
- POS operation
- Inventory management
- Multitasking and organization
- Service optimization
- Team collaboration
- Customer service
- Strong work ethic
Timeline
Server
Brown Iron Brewhouse
10.2024 - 07.2026
Server
Olive Garden
03.2021 - 09.2024
Waitress
Hamlin Pub
09.2019 - 03.2020
Waitress/hostess
Brio Tuscan Grille
07.2017 - 09.2019
Barista
Biggby Coffee
05.2016 - 07.2017
Holiday Sales Associate
Party City
09.2015 - 12.2015
Concession Stand Cashier
CJ Barrymore's
06.2014 - 12.2014
Speech and Language Pathology -
Wayne State University
High School Diploma -
L'anse Creuse North High School
Some College (No Degree) - Gender Studies
Macomb Community College