Emily Collier
Wilmington ,NC
Summary
Detail oriented professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing high volume operations, scheduling, and maintaining welcoming environment. Reliable, organized, and hard working.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
The Dog Play Spot
07.2022 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer problems and complaints.
Host
Rebellion NC
11.2021 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assistant Manager
Red Crab Seafood
09.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Athens High School
Athens, ALSkills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Customer service
- Multitasking proficiency
- Effective time management
- Detail-oriented
Timeline
Front Desk Receptionist
The Dog Play Spot
07.2022 - 03.2025
Host
Rebellion NC
11.2021 - 11.2022
Assistant Manager
Red Crab Seafood
09.2020 - 08.2021
Athens High School
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