Emily Conn
Chattanooga,TN
Summary
Proven track-record in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Eager to contribute to team success through hard work, attention to detail and proficient organization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BlueCross BlueShield Of Tennessee Inc.
Chattanooga, TN
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistance Teacher
EKids
Chattanooga, TN
08.2020 - 06.2021
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Museum Educator
Creative Discovery Museum
Chattanooga, TN
07.2016 - 05.2020
- Built personal relationships with guests to promote positive experiences.
- Maintained energy and enthusiasm in fast-paced environment.
- Gave large and small group presentations for guests and prospective museum donors.
Education
High School Diploma -
Hamilton County Virtual School
Chattanooga, TN05.2016
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Strong Analytical and Problem-Solving Skills
Accomplishments
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Received exceptional feedback from customers.
- Called upon for assistance with mentoring incoming Customer Service Trainees.
Timeline
Customer Service Representative
BlueCross BlueShield Of Tennessee Inc.
07.2021 - Current
Assistance Teacher
EKids
08.2020 - 06.2021
Museum Educator
Creative Discovery Museum
07.2016 - 05.2020
High School Diploma -
Hamilton County Virtual School
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