Emily Cook
Summary
Motivated and results-driven professional with experience in customer service, leadership, and team collaboration. Skilled in relationship building, sales, upselling, and customer retention while maintaining strong organization and professionalism in high-volume environments.
Overview
7
7
years of professional experience
Work History
Lead Server
Basso On The Plaza - LHM
St Louis, Missouri
05.2025 - Current
- Consistently delivered high-quality service to meet customer expectations.
- Developed targeted training programs by assessing needs with management.
- Trained new servers on restaurant policies and service standards for improved performance.
Manager
Basso - LHM
Clayton, MO
05.2024 - 05.2025
- Oversaw daily restaurant operations, including scheduling, budgeting, and inventory control.
- Trained and supervised staff to enhance workflow efficiency and improve guest experiences.
- Resolved customer complaints to maintain positive relationships and foster a welcoming atmosphere.
- Coordinated inventory management, ensuring timely ordering of supplies for uninterrupted operations.
Manager/Server Trainer
Hooters
St Louis, Missouri
12.2021 - 04.2023
- Promoted into leadership role based on performance reliability and demonstrated leadership skills.
- Coordinated daily operations to maintain efficient workflow during high-volume shifts.
- Trained and supported new team members while ensuring adherence to customer service standards.
- Established positive guest relationships through effective communication and problem-solving tactics.
Process Handler
Ardagh Group
Pevely, Missouri
07.2019 - 02.2021
- Entered hourly data to monitor lehr temperatures and record defects in APS system for high-quality bottles.
- Trained new hires on standard operating procedures and role responsibilities to ensure compliance.
- Monitored outgoing shipments for accurate labeling and correct address information, enhancing delivery reliability.
Education
Private Pilot Certificate - Aviation
Elite Aviation
Chesterfield, MO11-2023
High School Diploma -
Seckman Senior High
Imperial05-2017
Skills
- Customer Service
- Client Relationship Management
- Sales and Upselling
- Customer Retention
- Communication and Networking
- Conflict Resolution
- Leadership and Team Training
Timeline
Lead Server
Basso On The Plaza - LHM
05.2025 - Current
Manager
Basso - LHM
05.2024 - 05.2025
Manager/Server Trainer
Hooters
12.2021 - 04.2023
Process Handler
Ardagh Group
07.2019 - 02.2021
Private Pilot Certificate - Aviation
Elite Aviation
High School Diploma -
Seckman Senior High