Emily Cortright
Cincinnatus,NY
Summary
Dynamic Shift Lead at Taco Bell with a strong focus on customer service and employee training. Successfully enhanced team performance through effective coaching and conflict resolution. Proven ability to maintain workplace safety and quality control, ensuring a welcoming atmosphere that drives customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Shift Lead
Taco Bell
Cortland, NY
06.2016 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma - 12
Cincinnatus Central School
Cincinnatus, NY06.2017
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Conflict resolution
- Rules enforcement
- Staff motivation
- Coaching and mentoring
- Quality control
- Inventory management
- Relationship management
Timeline
Shift Lead
Taco Bell
06.2016 - Current
High School Diploma - 12
Cincinnatus Central School