Emily Crockett
Memphis,TN
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
5
5
years of professional experience
Work History
Shift Manager
Chickfila
Memphis, TN
06.2026 - Current
- Supervised team members during peak service hours to maintain efficiency.
- Trained new employees on operational procedures and customer service standards.
- Ensured food safety and cleanliness standards met company policies daily.
Quality Manager
Crumbl Cookies
Germantown, Tennessee
07.2021 - 05.2026
- Conducted regular audits to ensure compliance with food safety standards.
- Trained staff on quality assurance procedures and best practices.
- Led team meetings to discuss quality metrics and improvement strategies.
- Developed quality control processes for cookie production and packaging.
- Maintained documentation for all quality control activities and inspections.
Education
Collierville High School
Collierville, TNSkills
- Food safety compliance
- Quality control
- Inventory management
- Employee training
- Team management
Accomplishments
- Received Pin from Chickfila Corporation for outstanding service and task delegation
- Received Pins at Crumbl Cookies for customer service, quality, and cleanliness skills
Timeline
Shift Manager
Chickfila
06.2026 - Current
Quality Manager
Crumbl Cookies
07.2021 - 05.2026
Collierville High School