Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Dalton

Riverdale,Utah

Summary

Case Manager with two years of experience within the nonprofit industry, specializing in child wellbeing, crisis intervention, behavioral analysis, and social services. A proven track record of delivering resources and support to children and families within the non-profit program. Adept at managing complex cases with cultural awareness and empathy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

Valley Behavioral Health CYFS
12.2021 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Serve as a client advocate during treatment and coordinate treatment plans and patient stays.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Spearheaded fundraising efforts to support social and community service initiatives.

Certified Lending Specialist

America First Credit Union
06.2018 - 12.2021
  • Well versed in maintaining loan documents and ensuring their accuracy and compliance with relevant laws and regulations
  • Experienced in problem solving and troubleshooting loan related issues
  • Preformed loan origination process, including ordering credit reports, appraisals, and preliminary title reports.
  • Developed strong customer service skills with proven track record of success

Credit Union Teller

America First Credit Union
01.2015 - 06.2018
  • Took initiative to resolve customer issues and make proactive suggestions to increase customer satisfaction
  • Followed all applicable laws, regulations, and policies when completing all transactions and cash handling duties
  • Processed deposits, withdrawals, check cashing, loan payments, transfers, and other banking transactions while maintaining high levels of accuracy

Education

AS Degree - Psychology Major

Salt Lake Community College
Taylorsville, UT
05-2023

Skills

  • Community Outreach
  • Client Advocacy
  • Referral Coordination
  • Family Education
  • Organization
  • Crisis Management
  • Discharge Planning

Certification

Case Manager Certified Valley Behavioral Health learning.ultipro.com/c162626812?ver_code=10e4062 January 2022


Timeline

Case Manager

Valley Behavioral Health CYFS
12.2021 - Current

Certified Lending Specialist

America First Credit Union
06.2018 - 12.2021

Credit Union Teller

America First Credit Union
01.2015 - 06.2018

AS Degree - Psychology Major

Salt Lake Community College

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