Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Emily Delao

Durham,NC

Summary

Dynamic professional with proven expertise in customer service and problem-solving, honed at Forever 21 and Dairy Queen. Excelled in team collaboration and time management, significantly enhancing customer satisfaction. Skilled in handling financial transactions with utmost accuracy, demonstrating a blend of hard and soft skills critical for driving business success.

Overview

3
3
years of professional experience

Work History

Sales Associate

Forever 21
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Dairy Queen
02.2022 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Durham Technical Community College
Durham, NC

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Full Professional

Timeline

Sales Associate

Forever 21
06.2024 - Current

Cashier

Dairy Queen
02.2022 - 02.2024

Durham Technical Community College

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Emily Delao