Emily delcid
Manassas,Virginia
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation and hotel management systems.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Hotels Corporation
Chantilly, Virginia
12.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
Daycare Teacher's Assistant
Rise And Shine Montessori School
Fairfax, Virginia
06.2021 - 08.2022
- Assisted in creating and implementing daily lesson plans for children.
- Supported teachers in preparing materials for activities and lessons.
- Organized group games or other recreational activities to encourage cooperative learning among students.
- Assisted in the supervision of indoor and outdoor playtime activities.
- Assisted in keeping records of attendance and progress reports for students.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA05-2024
Associate of Science - Health Sciences
Northern Virginia Community College
Manassas, VASkills
- Oral and written communications
- Conflict and issue documentation
- Cash Handling
- Customer Service
- Fluent in English and Spanish
- Reporting capabilities
- Inventory Oversight
- Safety and security procedures
About me!
- Hard working
- Loyal worker
- efficient
- love's speaking to customers
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Front Desk Agent
Hilton Hotels Corporation
12.2023 - Current
Daycare Teacher's Assistant
Rise And Shine Montessori School
06.2021 - 08.2022
High School Diploma -
Osbourn Park High School
Associate of Science - Health Sciences
Northern Virginia Community College
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