Emily Dennis
2205 Schoolhouse Drive Hemingway,SC
Summary
Proactive front desk professional with experience in managing client inquiries and appointment scheduling. Skilled in verbal and written communication, fostering team collaboration, and delivering exceptional service. Dedicated to improving office efficiency and maintaining a positive atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Waccamaw Regional Veterinary Center
1214 Pine Street Conway, SC 29526
07.2021 - Current
- Managed client inquiries and appointment scheduling, ensuring efficient front desk operations.
- Trained new staff on reception protocols and customer service standards to ensure consistency.
- Managed daily facility opening procedures, including disarming security systems, unlocking main entrances, and preparing communal areas for staff and clients.
- Collaborated with veterinary staff to coordinate patient care and follow-up communications.
- Streamlined record-keeping processes, enhancing accuracy of client and pet information management.
- Developed client communication templates for appointment reminders and follow-ups, ensuring timely outreach.
- Oversaw inventory management of office supplies, maintaining optimal stock levels for daily operations.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Carvers Bay High School
HemingwayAssociate of Science - Nursing
Horry-Georgetown Technical College
Conway, SCSkills
- Customer service
- Telephone etiquette
- Scheduling
- Data entry
- Administrative skills
- Attention to detail
- Time management
- Team collaboration
- Verbal and written communication
- Initiative-taking
Timeline
Front Desk Receptionist
Waccamaw Regional Veterinary Center
07.2021 - Current
High School Diploma -
Carvers Bay High School
Associate of Science - Nursing
Horry-Georgetown Technical College