Emily DiCola

• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.

• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Inpatient observations

• Gained knowledge on terms relating to physical therapy and supported departmental needs.
• Contributed to patient's safety during exercises by following with a portable chair or standing nearby.
• Asked questions about patient's recovery process and the steps to achieve their goals.
• Adapted to stressful settings and situations when helping patients.

Outpatient observations

• Learned about the mechanical aspect of the body and the solutions that can be used to solve related problems.
• Established relations with patients and helped with their exercises.
• Helped the observer with smaller tasks while they were taking care of patients; changing bedsheets and retrieving medical equipment.