Seasoned optical professional with 17 years experience. Currently hold my ABO and NCLE certifications as well as an optical degree from HCC.
I want to further my career at Americas Best because I believe that every person should have access to affordable eyewear and also be able to get a great product.
I am focused on team building and customer retention. I want them to have the best experience at our stores because they do have many to choose from.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Third Key Manager
Americas Best Contacts And Eyeclasses
10.2023 - Current
Counted registers and cleaned and secured shop at end of shift.
Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
Actively participated in visual merchandising updates to maintain an appealing store appearance.
Contributed to the achievement of sales targets through consistent selling techniques and product knowledge sharing with customers.
Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Boosted team morale by promoting a positive work environment and fostering open communication.
Evaluated employee performance and provided constructive feedback for continuous improvement.
Marked-down clearance items and relocated merchandise to proper store areas.
Mentored new sales associates to contribute to store's positive culture.
Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
Educated clients on proper eyewear care and maintenance to extend the lifespan of their glasses or contact lenses.
Took measurements such as pupillary distance, ocular center and segment heights.
Apprentice Optician
For Eyes Optical
05.2021 - 07.2022
Completed both warranty and non-warranty frame repairs for customers.
Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
Took measurements such as pupillary distance, ocular center and segment heights.
Updated display frames with newest styles.
Third Key Sales Associate
Visionworks
04.2008 - 05.2021
Built strong rapport with customers, fostering loyalty and repeat business.
Boosted customer satisfaction by providing exceptional service and product knowledge.
Enhanced store sales by effectively upselling and cross-selling products to customers.
Trained and supervised new employees to apply best practices in customer service and store operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
Read and filled prescriptions for eyeglasses and contact lenses.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Took measurements such as pupillary distance, ocular center and segment heights.
Updated display frames with newest styles.
Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
Customer Service Representative, Sales at Americas Best Contacts And EyeclassesCustomer Service Representative, Sales at Americas Best Contacts And Eyeclasses