Emily Estrada Martinez
Aurora,CO
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance guest satisfaction through effective multitasking and communication. Skilled in training new team members and managing high-pressure situations, demonstrating flexibility and patience in fast-paced environments.
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
3
3
years of professional experience
Work History
Hostess/combo
Ihop
12101 W Dartmouth Ave
04.2023 - Current
- Facilitated prompt guest greetings and seating to foster a welcoming environment.
- Oversaw waitlist management, enhancing table turnover and guest satisfaction.
- Facilitated communication with kitchen staff to ensure timely food service and accommodate special requests.
- Facilitated training sessions for new team members on customer service standards and procedures.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Associate/ Freight
Five Below
14180 E Ellsworth Ave
02.2024 - 12.2024
- Facilitated prompt guest greetings and seating to foster a welcoming environment.
- Oversaw waitlist management, enhancing table turnover and guest satisfaction.
- Facilitated communication with kitchen staff to ensure timely food service and accommodate special requests.
- Facilitated training sessions for new team members on customer service standards and procedures.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Gateway High School
1300 S Sable Blvd Aurora, CO 80012 United States05.2024
Skills
- Customer service
- Effective multitasking
- Patience
- Phone etiquette
- Fast paced
- Fast learner
- Flexible
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate/ Freight
Five Below
02.2024 - 12.2024
Hostess/combo
Ihop
04.2023 - Current
High School Diploma -
Gateway High School