EMILY EWART

Lead and support a workforce of 50–60 employees in a fast-paced customer fulfillment environment, balancing employee development, operational performance, and customer experience objectives.

• Coach and develop team members through ongoing performance management, feedback, and career development conversations.
• Partner with employees and leadership to address workplace concerns, attendance issues, policy adherence, and performance expectations.
• Conduct quality audits and operational reviews to ensure compliance with company standards and service expectations.
• Support hiring, onboarding, training, and employee development initiatives to strengthen team performance and engagement.
• Utilize data and reporting tools to identify trends, improve processes, and support business decision-making.
• Collaborate across multiple departments to improve communication, execution, and overall operational effectiveness.
• Foster a culture of accountability, teamwork, and continuous improvement while supporting organizational goals.

• Developed strategic client relationships by providing personalized financial guidance, enhancing customer satisfaction, retention, and long-term account growth.
• Assisted customers in identifying banking solutions aligned with their financial goals while educating them on products, services, and digital banking tools.
• Managed client accounts while ensuring compliance with banking regulations, risk management standards, and internal policies.
• Facilitated 50+ customer interactions daily, delivering exceptional service and efficiently resolving complex account and service-related inquiries.
• Consistently balanced customer advocacy, compliance requirements, and business objectives in a fast-paced, results-driven environment.

Led daily operations, employee development, and guest experience initiatives for a high-volume restaurant while managing both hourly and salaried team members.

• Recruited, onboarded, trained, and developed employees across multiple departments, building a strong pipeline of future leaders.
• Managed employee relations matters, performance concerns, coaching conversations, corrective actions, and conflict resolution efforts while fostering a positive workplace culture.
• Improved guest satisfaction ratings from 3.2 to 4.3 stars through employee development, service enhancements, and operational consistency.
• Mentored and promoted high-performing employees into leadership positions, strengthening retention and succession planning efforts.
• Oversaw staffing, scheduling, labor planning, and employee engagement initiatives to support business performance and team development.
• Led cross-functional teams to enhance operational efficiency, improve service delivery, and achieve organizational objectives.
• Partnered with regional and local leadership teams to implement process improvements and support key business initiatives.
• Fostered an inclusive, accountability-driven culture focused on collaboration, professional growth, and exceptional customer experiences.