Emily Fowler
Pensacola,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Fraud Specialist
Regions Bank
11.2021 - Current
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Enhanced company security with advanced fraud monitoring systems and tools.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Enhanced team productivity by initiating and implementing efficient project management processes.
- Self-motivated, with a strong sense of personal responsibility.
Contact Center Representative
Rose International
06.2021 - 11.2021
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Coffee Shop Manager
Cactus Flower Cafe
01.2016 - 05.2021
- Enhanced customer satisfaction by implementing efficient ordering and payment systems.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Early Childhood Education
Pensacola State College
Pensacola, FLHigh School Diploma -
Carrollton High School
Carrollton, GASkills
- Project Management
- Performance Monitoring
- Good Telephone Etiquette
- Calm Under Pressure
- Multitasking
- Conflict Resolution
- Team building
- Critical Thinking
Timeline
Fraud Specialist
Regions Bank
11.2021 - Current
Contact Center Representative
Rose International
06.2021 - 11.2021
Coffee Shop Manager
Cactus Flower Cafe
01.2016 - 05.2021
Associate of Arts - Early Childhood Education
Pensacola State College
High School Diploma -
Carrollton High School
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