Emily Frady
Westland,MI
Summary
Accomplished leader known for optimizing workflows and enhancing customer service. Experience in managing daily operations, training staff, and implementing inventory control measures to reduce costs and improve overall business performance.
Overview
6
6
years of professional experience
Work History
General Manager
Long John Silver's
taylor, MI
01.2019 - 08.2020
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service and food preparation protocols.
- Developed strategies to enhance customer satisfaction and dining experience.
- Implemented inventory control measures to reduce waste and manage costs.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Facilitated team meetings to address issues and improve communication among staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
Long John Silver's
Westland, Michigan
06.2015 - 01.2019
Team Leader
LSG Sky Chefs
Detroit, Michigan
05.2014 - 06.2015
- Led team in daily operations and ensured compliance with safety standards.
- Managed inventory levels and organized supplies for efficient workflows.
- Implemented process improvements to enhance team performance and efficiency.
- Resolved conflicts within the team to maintain a positive work environment.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Some College (No Degree) - Medical Billing And Coding
DeVry University
Chicago, ILAssociate of Applied Science - Health Information Technology
DeVry University
Chicago, ILSkills
- Medical billing
- Health information management
- Patient record maintenance
- Data analysis
- Process improvement
- Compliance adherence
- Customer service
- Team leadership
- Troubleshooting expertise
- Effective communication
- Performance evaluations
- Cross-functional team management
- Efficient multi-tasker
Timeline
General Manager
Long John Silver's
01.2019 - 08.2020
General Manager
Long John Silver's
06.2015 - 01.2019
Team Leader
LSG Sky Chefs
05.2014 - 06.2015
Some College (No Degree) - Medical Billing And Coding
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University
Similar Profiles
Kaitlyn BaronKaitlyn Baron
Restaurant General Manager at Long John Silver'sRestaurant General Manager at Long John Silver's
Christine PogueChristine Pogue
RGM at Long John Silver'sRGM at Long John Silver's
Nancy WatersNancy Waters
Team Leader at Long John Silver'sTeam Leader at Long John Silver's
Adam RobertsAdam Roberts
Manager at Long John Silver'sManager at Long John Silver's
Nicole BiernotNicole Biernot
Bartender at Detroit Yacht ClubBartender at Detroit Yacht Club