Emily Frayer
Shelby
Summary
Dynamic Pharmacy Technician with a strong work ethic and proven problem-solving skills at Hometown Pharmacy. Enhanced workflow efficiency and patient confidentiality while accurately dispensing medications. Recognized for exceptional customer service and collaboration, contributing to a positive pharmacy environment and improved service delivery. Proficient in medication dispensing and HIPAA compliance.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Hometown Pharmacy
05.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately
- Ensured compliance with safety regulations while handling pharmaceutical products
- Organized medication storage areas to enhance efficiency and accessibility
- Collaborated with team members to streamline workflow and improve service delivery
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, answering inquiries regarding medications and health products
- Operated pharmacy software for processing prescriptions and managing patient records
Front End Clerk
BC Pizza
05.2023 - 09.2023
- Assisted customers with menu selections and order placements.
- Maintained cleanliness and organization of dining area and service stations.
- Efficiently processed cash and credit transactions at point of sale.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Responded to customer inquiries, resolving issues promptly and professionally.
- Monitored inventory levels, restocking supplies as needed during shifts.
- Adapted quickly to fast-paced service demands, enhancing overall guest experience.
Farm Store Clerk
Country Dairy
06.2021 - 09.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels by restocking shelves and organizing products efficiently.
- Operated cash register, processing transactions accurately and providing receipts promptly.
- Adhered to safety and sanitation standards while handling dairy products in compliance with regulations.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Education
No Degree - Science
Grand Rapids Community College
High School Diploma -
Tri County High School
Howard City05-2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Supply restocking
- HIPAA
- Strong work ethic
- Quick learner
- Customer service
- Workplace safety
- Cash handling proficiency
- POS system operation
- Interpersonal relations
Timeline
Pharmacy Technician
Hometown Pharmacy
05.2025 - Current
Front End Clerk
BC Pizza
05.2023 - 09.2023
Farm Store Clerk
Country Dairy
06.2021 - 09.2021
No Degree - Science
Grand Rapids Community College
High School Diploma -
Tri County High School