Emily Fryman
Carlisle,KY
Summary
I am a a responsible passionate person who is motivated by a drive for excellence. I pride myself in providing an excellent experience and maintaining a high level of integrity with everyone I encounter.
Overview
8
8
years of professional experience
Work History
Payroll/Benefits
Paris City Schools
Paris, KY
05.2025 - Current
- Onboard new hires, maintaining employee files and contracts, verify employment/benefits, certify retirement, manage leave/accruals, process FMLA requests, and track staff attendance.
- Process semi-monthly payroll and coordinate with payroll vendors to ensure timely and accurate compensation.
- Execute monthly and quarterly tax and financial reports, manage benefits administration including retirement and insurance deductions.
Loan Servicing Clerk
Whitaker Bank
Lexington, KY
07.2024 - 05.2025
- Ensured compliance with loan policies and procedures to mitigate risks and uphold regulatory standards.
- Managed loan maintenance tasks, including payment corrections, reversals, and payoff inquiries.
- Performed monthly account reconciliation to ensure accuracy of financial records.
- Delivered general customer service to assist both internal teams and external clients.
Item Processing Clerk II
Traditional Bank
Mt Sterling, KY
11.2019 - 03.2024
- Addressed customer concerns and questions, enhancing overall customer satisfaction.
- Processing and sending out exception item ACH returns.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each day.
- Maintained accurate account information by regularly updating statements and processing address changes.
- Determined payment outcomes by evaluating transactions for insufficient funds and check returns., NSFs and check returns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Teller
Traditional Bank
Paris, KY
04.2018 - 11.2019
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Counted, verified and handled bank deposits and armored car transactions.
- Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.
- Learned about customers' financial needs, established trust and optimized opportunities resulting in quality customer service.
- Educated customers on use of banking websites and mobile apps.
- Ensured friendly and professional interactions with customers, fostering positive relationships and a welcoming environment.
- Executed accurate counting, verification, and handling of bank deposits and armored car transactions to maintain financial integrity.
Education
High School -
Nicholas County High School
Carlisle, KYSkills
- Employee relations
- Computer skills
- Decision making
- Critical thinking
- Customer service
- Collaboration skills
Timeline
Payroll/Benefits
Paris City Schools
05.2025 - Current
Loan Servicing Clerk
Whitaker Bank
07.2024 - 05.2025
Item Processing Clerk II
Traditional Bank
11.2019 - 03.2024
Teller
Traditional Bank
04.2018 - 11.2019
High School -
Nicholas County High School