Emily Geise
South Beloit,IL
Summary
Dedicated customer service professional with experience as a Hostess in fine dining, lounges, and coffee shops. Demonstrates strong organizational skills in managing reservations and seating arrangements, contributing to enhanced guest experiences. Recognized for fostering a welcoming atmosphere and promptly addressing guest needs, leading to increased customer satisfaction. Also passionate about environmental education, with expertise in developing and implementing conservation-focused programs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
Beloit Country Club
Beloit, WI
04.2024 - Current
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phones promptly to record and confirm reservations.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Server
Abbey Springs Country Club
Fontana, WI
07.2024 - 01.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Environmental Educator
Welty Environmental Center; Waee Board Member
Beloit, WI
04.2024 - 10.2024
- Evaluated the effectiveness of existing programs and provided recommendations for improvement.
- Established partnerships with local organizations to expand reach of programming efforts.
- Conducted hands-on experiments to enhance students' understanding of scientific concepts.
- Developed, implemented and evaluated environmental education programs for school-aged children.
Server Assistant
Merrill and Houstons
Beloit, WI
01.2023 - 01.2024
- Ensured that all utensils were sanitized properly before use.
- Filled and served various beverages for customers.
- Cleared dishes after courses for prompt table maintenance.
- Responded promptly to requests from servers or other staff members.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
Education
High School Diploma -
South Beloit High School
South Beloit, IL05-2024
Skills
- Dining room management
- Seating coordination
- Guest complaint resolution
- Point of sale systems
- Food safety
- Environmental policy
- Data collection
- Outdoor education
Affiliations
- Yoga
- Camping
- Gardening
Languages
English
Native/ Bilingual
Accomplishments
- Honor Roll
- Student of the month x2
Certification
- First Aid certified
Timeline
Server
Abbey Springs Country Club
07.2024 - 01.2025
Hostess
Beloit Country Club
04.2024 - Current
Environmental Educator
Welty Environmental Center; Waee Board Member
04.2024 - 10.2024
Server Assistant
Merrill and Houstons
01.2023 - 01.2024
- First Aid certified
High School Diploma -
South Beloit High School
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