Emily Geisler
Cary,IL
Summary
Adaptable manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for exceeding expectations. Creative problem solver skilled at driving positive change.
Overview
8
8
years of professional experience
Work History
Store Manager
Finish Line, Inc
11.2021 - Current
- Hired, trained and supervised team members bringing in profits of 19% of sales annually versus company goal of 8%.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased customer satisfaction by building relationships and assessing needs.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Handled inventories, cash and payroll procedures, and managed controllable P&L line items.
- Maintained product levels and inventory controls for merchandise and organized backroom to facilitate effective supply ordering and stock rotation.
Retail Area Manager
Finish Line, Inc
06.2020 - 10.2021
- Coached and mentored team of 19 managers across 5 states to achieve sales and labor targets.
- Compiled and assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized meetings for up to 19 staff members to discuss upcoming promotions, key strategies and tasks
- Transformed underperforming teams into productive, profitable teams.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Built and strengthened cross-functional partnerships to improve sales success.
- Managed controllable P&L line items to improve margins.
City Manager
Finish Line, Inc
10.2018 - 06.2020
- Exceeded sales forecast by $148,000 / 42% with excellent customer service by inspiring staff and promoting target products.
- Mentored 6 store teams within the Boston area in creating profitable businesses, applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Maintained quality brand image exposure in alignment with corporate standards.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Bachelor of Arts - Business And Entrepreneurship
Columbia College Chicago
Chicago, IL12.2015
Skills
- Performance Monitoring and Evaluation
- Proficient in Google and Microsoft Office Suite
- Verbal and Written Communication
- Time Management
- Project Management
- Recruiting and Hiring
- Payroll Management
- Critical Thinking
- Report Development
- Atlassian JIRA
- Data Entry
- Tech-Savvy
Timeline
Store Manager
Finish Line, Inc
11.2021 - Current
Retail Area Manager
Finish Line, Inc
06.2020 - 10.2021
City Manager
Finish Line, Inc
10.2018 - 06.2020
Bachelor of Arts - Business And Entrepreneurship
Columbia College Chicago
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