Emily Goebel
Knoxville,TN
Summary
Empathetic Youth Worker passionate about providing meaningful support and services to clients. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.
Overview
7
7
years of professional experience
Work History
Server
Kickback Jack's
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Texas Roadhouse
10.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Youth Service Worker
Florence Crittendon Services
02.2024 - 04.2024
- Provided crisis intervention support when necessary, connecting youths with appropriate resources for immediate assistance.
- Maintained a safe and welcoming environment for all participants by enforcing rules, guidelines, and conflict resolution strategies.
- Served as a positive role model for youths in our care, demonstrating empathy, respect, and understanding through every interaction.
- Enhanced youth engagement by developing and implementing interactive activities and programs.
Chocolatier
Rocky Mountain Chocolate Factory Inc.
08.2017 - 07.2021
- Packaged chocolate items for delivery or pickup.
- Made confections by hand and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
Education
Bachelor of Science - Criminal Justice
South College
Knoxville, TN12.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Performance Improvement
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Relationship Building
Timeline
Server
Kickback Jack's
06.2024 - Current
Youth Service Worker
Florence Crittendon Services
02.2024 - 04.2024
Server
Texas Roadhouse
10.2022 - 06.2024
Chocolatier
Rocky Mountain Chocolate Factory Inc.
08.2017 - 07.2021
Bachelor of Science - Criminal Justice
South College
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