Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Emily Gonzalez Aleman

Tracy,California

Summary

Experienced in hostess roles, providing exceptional customer service and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests, while effectively managing waitlist placement and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Proven impact on enhancing guest satisfaction levels in previous roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Texas Roadhouse
Tracy, CA
07.2024 - Current
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
  • Provided excellent customer service by addressing customer needs promptly.
  • Tracked tableware, linens, and condiments inventory, ensuring adequate supply levels at all times.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Checked restrooms to refill products, performed light cleaning duties, emptied trash, and restocked paper products.
  • Spoke with patrons to make conversation, answer questions, or respond to complaints.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Answered phone inquiries to schedule and confirm waitlist placement, recorded takeout orders, and responded to service questions.
  • Accommodated guests with children and special needs to promote a comfortable dining experience.

Camp Counselor

Camp Bow Wow
Tracy, CA
07.2023 - 01.2024
  • Adhered to pet care plans, medication requirements, and dietary restrictions as part of quality care.
  • Supervised playtime to ensure a safe and fun environment for all dogs.
  • Completed grooming tasks such as bathing, brushing, and nail trimming.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing the dogs' sleeping cabins, bowls, toys, and other areas.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Communicated effectively with dog owners about their pet's day and any notable incidents.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reporting to management.

Gas Station Clerk

Saraba LLC
Patterson, CA
08.2022 - 07.2023
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Resolved customer complaints efficiently and professionally.
  • Processed payments via cash, credit, and debit cards and counted back changes for customers to avoid cash drawer errors.
  • Maintained clean and orderly checkout areas by sanitizing the checkout desk, emptying trash cans, and organizing snack racks.
  • Managed front desk responsibilities, handling phone calls, emails, and inquiries promptly and efficiently.
  • Greeted customers promptly and responded to questions.
  • Replenished inventory once new shipment arrived at the location.

Education

High School Diploma -

Livermore High School
Livermore, CA
06-2022

Skills

  • Dining area maintenance
  • Seating coordination
  • Guest complaint resolution
  • Dining room management
  • Strong interpersonal skills
  • Service prioritization
  • Greeting guests
  • Exceptional communication

Certification

  • First Aid and CPR certified
  • Food Handlers certification

Languages

Spanish
Limited

References

References available upon request.

Timeline

Hostess

Texas Roadhouse
07.2024 - Current

Camp Counselor

Camp Bow Wow
07.2023 - 01.2024

Gas Station Clerk

Saraba LLC
08.2022 - 07.2023

High School Diploma -

Livermore High School

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Emily Gonzalez Aleman