Emily Graf
St. Petersburg,FL
Summary
Proven team player with a strong work ethic, demonstrated at Cambria Hotels & Suites by enhancing guest experiences through exceptional customer service and efficient multitasking. Skilled in cash handling and conflict resolution, I significantly contributed to maintaining high-quality standards and positive guest relations. My ability to train new hires and manage food safety practices showcases my comprehensive hospitality expertise.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Cambria Hotels & Suites
Madeira Beach, Fl
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bakery Worker
Eat Your Words Custom Cookies
Kenneth City, FL
11.2023 - 03.2024
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Supported the bakery''s sustainability efforts by implementing waste reduction measures and composting initiatives.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
Team Member
Sub Zero Nitrogen Ice Cream
St. Petersburg, FL
09.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Associate Degree - Psychology
St. Petersburg College
Seminole, FLAssociate - Culinary Arts
Northern Neck Technical School
Richmond County, VA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Food safety understanding
- Order Accuracy
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
- Guest Relations Management
- Allergy awareness
- Beverage Preparation
- Tableside Etiquette
- Table Setting
- Table setting knowledge
- Ordering Procedures
- Front-of-house display creation
- Team Player
- Reliable and Responsible
- Warm and Friendly
- High Energy and Stamina
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Food handling
- Staff Training
Certification
Food service handlers certificate
Timeline
Server
Cambria Hotels & Suites
01.2024 - Current
Bakery Worker
Eat Your Words Custom Cookies
11.2023 - 03.2024
Team Member
Sub Zero Nitrogen Ice Cream
09.2023 - 02.2024
Associate Degree - Psychology
St. Petersburg College
Associate - Culinary Arts
Northern Neck Technical School