Emily Grantham
Winter Park,FL
Summary
Dynamic and results-oriented Customer Service Associate with proven expertise in problem-solving and teamwork, honed at Walgreens. Excelled in maintaining high customer satisfaction, resolving complaints with professionalism, and collaborating effectively to surpass monthly targets. Demonstrates strong leadership and time management skills, ensuring efficient workflow and positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Tallahassee, FL
08.2023 - Current
- Successfully balance multiple responsibilities including assisting customers, processing transactions, and managing inventory.
- Ensuring accurate product scanning, transaction processing, and stock organization.
- Work cooperatively with team members to ensure smooth store operations and provide excellent customer service.
Customer Service Associate
Walgreens
Orlando, Florida
08.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
Education
Some College (No Degree) - Nursing
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Leadership Skills
- Public Speaking
- Networking Skills
- Time Management
Certification
- EKG Certified
Timeline
Customer Service Associate
Walgreens
08.2023 - Current
Customer Service Associate
Walgreens
08.2021 - 08.2023
Some College (No Degree) - Nursing
Florida Agricultural And Mechanical University