Emily Gray
Atlanta,GA
Summary
As a Hospitality Management graduate from the University of Central Florida, I am passionate about creating positive and engaging experiences for customers and clients. I have applied my hospitality skills and knowledge to my current role as an Implementation Consultant at QGenda, a leading provider of workforce optimization solutions for the healthcare industry.
In this role, I work with healthcare organizations to implement and configure QGenda's software, train and support users, and ensure customer satisfaction and retention. I am detail-oriented, creative, and an exceptional team player, who can adapt to different situations and challenges. I have contributed to the successful launch and adoption of QGenda's software for hundreds of clients, resulting in improved efficiency, productivity, and quality of care.
Overview
6
6
years of professional experience
Work History
Implementation Consultant
QGenda
Atlanta, Georgia
09.2022 - Current
- Oversees simultaneous large-scale projects, maintaining strict adherence to timelines and meeting all business requirements from initial client engagement through successful project completion and customer go-live.
- Leads weekly client meetings to drive detailed discussions on project requirements, progress updates, and feedback loops. Strategically organizes key insights and deliverables, fostering accountability across internal and external teams to streamline processes effectively.
- Utilizes proprietary software to develop specialized client-facing applications, specifically in automating complex physician schedule creation for hospital systems.
- Designs and executes extensive end-user training programs, including the development of training materials and facilitation of interactive, hands-on training sessions to optimize user proficiency and operational efficiency.
Hotel Marketing & Experience Intern
Selina
San Jose, Costa Rica
01.2022 - 04.2022
- Coordinated and promoted events to strengthen community engagement and increase brand visibility.
- Managed the content and experience of all Selina products, ensuring strict adherence to brand standards.
- Cultivated a positive and engaging environment for guests, and internal staff, resulting in elevated guest satisfaction.
- Systematically collected and analyzed guest feedback to refine service offerings and enhance overall guest experiences.
- Proactively resolved guest-related issues, maintaining high levels of customer satisfaction and loyalty.
- Monitored and evaluated the location's Brand Index to assess brand perception and devised strategies for improvement.
- Provided guidance to location management and staff on brand guidelines, ensuring consistent adherence to brand standards and policies.
Operations Manager
GlowGolf
Rochester, New York
05.2018 - 03.2020
- Managed daily opening and closing procedures for multiple locations, ensuring facilities were prepared for customer and staff use.
- Provided exceptional customer care by addressing customer concerns and accommodating individuals with disabilities, ensuring a positive customer interaction experience.
- Coordinated booking and logistics for customer events, including corporate gatherings, overseeing event coordination and catering services.
- Trained and supervised staff in operational procedures, ensuring alignment with company standards and fostering a cohesive team environment.
- Handled financial responsibilities such as banking transactions, maintenance of balance sheets, and other financial records using Microsoft Office tools, ensuring accuracy and compliance with company policies.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, Florida08.2022
Skills
- User Acceptance Testing
- Software Implementation
- ERP Implementation
- Solution Design
- Data Migration
- Requirements Gathering
- Customer Relationship Management (CRM)
Timeline
Implementation Consultant
QGenda
09.2022 - Current
Hotel Marketing & Experience Intern
Selina
01.2022 - 04.2022
Operations Manager
GlowGolf
05.2018 - 03.2020
Bachelor of Science - Hospitality Management
University of Central Florida