Emily Grooms
Harrisburg,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Hampton Inn By Hilton. Proven ability to enhance guest satisfaction through effective communication and efficient check-in processes. Skilled in cash handling and time management, consistently delivering exceptional service while maintaining a welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
03.2024 - Current
- Greeted visitors and directed them to appropriate personnel or departments.
- Managed incoming calls, routing them efficiently to relevant staff members.
- Maintained reception area organization by keeping materials and informational brochures stocked.
- Assisted in scheduling appointments and meetings for office staff as needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Learned office procedures and protocols to enhance guest experience and operational efficiency.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Assistant Manager
Dollar General
03.2023 - 03.2024
- Assisted in managing daily store operations to ensure optimal customer service and inventory management.
- Trained and mentored staff on sales techniques and operational procedures for improved team performance.
- Implemented visual merchandising strategies to enhance product presentation and increase customer engagement.
- Conducted regular inventory audits to maintain stock accuracy and minimize shrinkage risks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Front Desk Receptionist
Super 8 Hotel
06.2021 - 01.2023
- Processed incoming mail and packages, ensuring timely distribution within the office.
- Supported administrative tasks such as data entry and file management when required.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Streamlined check-in processes, reducing wait times for guests.
Education
High School Diploma -
Chambersburg Area Senior High School
Chambersburg, PA2009
HVAC
Franklin County Vocational Technology And Career
Chambersburg, PA2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
03.2024 - Current
Assistant Manager
Dollar General
03.2023 - 03.2024
Front Desk Receptionist
Super 8 Hotel
06.2021 - 01.2023
High School Diploma -
Chambersburg Area Senior High School
HVAC
Franklin County Vocational Technology And Career
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