Emily Gurrusquieta
Dallas,TX
Summary
Compassionate caregiver with extensive experience, skilled in medication administration and conflict resolution. Proven ability to enhance patient care through effective case management and active listening. Demonstrated leadership as a Shift Leader, optimizing team performance and ensuring compliance with safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
MDCP Care Attendant
Dallas, TX
06.2025 - Current
- Provide daily G button care.
- Administer prescribed medications. Monitor and document seizure activity.
- Completes passive range of motion daily.
- Assisted with meal preparation, ensuring nutritional needs are met.
- Assisted clients with daily living activities, promoting independence and dignity.
Shift Leader
Bread Zeppelin Salads Elevated
Dallas, TX
04.2022 - 05.2025
- Supervised team operations to ensure compliance with safety and quality standards.
- Trained new employees on operational procedures and customer service best practices.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Monitored inventory levels and assisted in ordering supplies to maintain stock levels.
- Resolved customer complaints promptly, ensuring positive experiences and satisfaction.
- Collaborated with management to develop training materials and enhance onboarding processes.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Sales Associate
CVS Pharmacy
Dallas, TX
09.2021 - 12.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems and maintained cash register integrity.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Maintained product knowledge to provide informed recommendations and answer customer inquiries effectively.
- Executed visual merchandising standards to promote seasonal products and drive sales engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Cross-training in pharmacy, including disbursing prescriptions and health insurance verification for customers.
Volunteer
Remarkable Healthcare
Dallas, TX
03.2017 - 07.2018
- Completed daily case management tasks.
- Prepared medical insurance claims and organized client records for audit.
- Front desk support to patients, facility staff, and visitors.
- Verified health insurance and assisted in scheduling various medical appointments.
- Assisted with facility maintenance inventory.
Education
Certificate - Patient Care Technician/ Assistant
Dallas College
Dallas, Texas, TX06-2025
High School Diploma -
Pegasus Charter School of Liberal Arts And Sciences
Dallas, TX05-2022
Skills
- Team collaboration
- Medication administration
- Clear communication
- Feeding assistance
- Leadership
- Conflict Resolution
- Time management
- Multitasking and organization
- Compassion and empathy
- Active listening
- Adaptability and flexibility
- Case Management
Certification
- CPCT/A - Patient Care Technician/Assistant -1/2026
- CPT- Phlebotomy Technician - 06/2025
- AED/ BLS/ CPR - 11/2024
Timeline
Caregiver, Special Needs
MDCP Care Attendant
06.2025 - Current
Shift Leader
Bread Zeppelin Salads Elevated
04.2022 - 05.2025
Sales Associate
CVS Pharmacy
09.2021 - 12.2021
Volunteer
Remarkable Healthcare
03.2017 - 07.2018
Certificate - Patient Care Technician/ Assistant
Dallas College
High School Diploma -
Pegasus Charter School of Liberal Arts And Sciences