Emily Gutierrez
Houston,United States
Summary
Seeking a challenging role that allows me to utilize my exceptional communication, problem-solving, and customer service skills. Seeking to leverage my experience in customer-facing roles to a dynamic and rewarding work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Coordinator
Custom Goods
08.2023 - 04.2024
- Managed billing processes efficiently, ensuring the accuracy and timeliness of invoices
- Handled supply ordering, maintaining adequate inventory levels to support operations
- Managed all paperwork related to truck drivers, including documentation and record-keeping
- Assigned trailers to drivers, optimizing logistics and transportation efficiency
Transportation Clerk
Metropolitan Warehouse And Delivery
10.2022 - 07.2023
- Coordinate transportation services and schedules
- Arrange and track shipments and deliveries
- Communicate with carriers, drivers, and customers
- Ensure proper documentation and compliance with regulations
- resolve transportation issues and provide customer support
Customer Service Representative
City Of Houston Health Department
08.2021 - 09.2022
- Communicated urgent and sensitive information to clients regarding COVID-19 test results
- Accurately and efficiently maintained client records
- Performed assigned duties to ensure quality and timely service delivery
- Responded to inquiries and aided clients through multiple channels○ Phone○ Email
- Provided feedback to improve service levels
Education
High School Diploma -
South East Academy
Houston, TX05.2021
Skills
● Document tracking
● Computer skills
● Creative problem-solving
● Critical thinking
● Strong communication
● Customer service
● Emotional intelligence
● Data entry
● Record keeping
● Time management
● Attention to detail
● Adaptability/flexibility
● SAP
● Team Management
Timeline
Customer Service Representative/Coordinator
Custom Goods
08.2023 - 04.2024
Transportation Clerk
Metropolitan Warehouse And Delivery
10.2022 - 07.2023
Customer Service Representative
City Of Houston Health Department
08.2021 - 09.2022
High School Diploma -
South East Academy
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