Emily Guzman
Arcadia,FL
Summary
Dedicated and results-driven professional with experience in automotive sales, healthcare administration, legal office support, retail, and customer service. Proven ability to build strong customer relationships, communicate effectively, and provide exceptional service in fast-paced environments. Skilled in sales consulting, problem-solving, administrative support, conflict resolution, and multitasking while maintaining professionalism and attention to detail. Recognized for a strong work ethic, adaptability, integrity, and commitment to exceeding customer expectations. Eager to contribute to an organization that values teamwork, leadership, and continuous professional growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Mazda of Port Charlotte
798 Tamiami Trail Port Charlotte, FL 33953 United
04.2026 - 06.2026
- Supported customers during vehicle acquisition journey.
- Established strong customer connections through outstanding service and follow-up.
- Showcased vehicle technology and safety features during demonstrations and test drives.
- Connected customers with suitable vehicles reflecting lifestyle preferences and financial situations.
- Updated knowledge on Mazda vehicles, financing options, warranties, and dealership promotions.
- Facilitated vehicle pricing negotiations while adhering to dealership protocols.
- Cultivated leads via phone calls, emails, referrals, and showroom interactions.
- Completed necessary manufacturer training and certification programs.
- Partnered with finance, service, and management teams to streamline vehicle delivery processes.
- Upheld a professional appearance and fostered a positive customer atmosphere.
Sales Associate
Gettel Toyota of Punta Gorda
1801 S Tamiami Trl, Punta Gorda, FL 33950
01.2026 - 04.2026
- Assisted customers in identifying vehicle preferences and suggested suitable Toyota models.
- Facilitated vehicle demonstrations and test drives, detailing key features and benefits.
- Established strong connections with customers to foster trust and enduring relationships.
- Engaged with prospects via phone, email, and text for follow-up communications.
- Updated knowledge of current inventory, pricing, incentives, and financing options.
- Supported customers throughout the purchase journey from initial inquiry to final delivery.
- Collaborated with finance and management teams to complete sales transactions.
- Achieved dealership standards for customer satisfaction and sales metrics.
- Maintained precise customer records using dealership CRM software.
Registration Clerk
Desoto Memorial Hospital
900 N Robert Ave, Arcadia, FL 34266
03.2025 - 12.2025
- Registered patients efficiently while ensuring accuracy of demographic, insurance, and medical information.
- Verified insurance eligibility, obtained authorizations, and processed patient documentation in compliance with HIPAA regulations.
- Collected patient payments and accurately processed cash, debit, and credit card transactions.
- Assisted patients with registration paperwork while providing compassionate, professional customer service.
- Answered high-volume telephone calls and directed patients to appropriate departments.
- Maintained confidential patient records with exceptional attention to detail.
- Collaborated with physicians, nurses, and administrative staff to improve patient flow and departmental efficiency.
- Resolved patient concerns professionally while maintaining a positive healthcare experience.
Law Office of Jeffery Briscoe
Office Assistant
3440 Conway Blvd #1A, Port Charlotte, FL 33952
08.2024 - 11.2024
- Provided assistance in a busy legal office while upholding confidentiality standards.
- Operated multi-line phone systems, welcomed clients, and addressed inquiries with professionalism.
- Arranged appointments, organized calendars, and supported daily office functions.
- Prepared, scanned, copied, filed, and organized legal documents with precision.
- Managed electronic and physical filing systems for effective document access.
- Performed data entry and created reports utilizing Microsoft Office applications.
- Supported attorneys and office personnel with routine administrative tasks.
- Contributed to an organized, professional, and efficient office atmosphere.
Retail Associate
Walmart Supercenter
2725 SE Hwy 70, Arcadia, FL 34266
06.2024 - 07.2024
- Assisted customers with product choices and locating items.
- Restocked shelves, arranged displays, and kept inventory accurate.
- Received shipments and organized merchandise to meet company guidelines.
- Maintained a tidy, organized, and safe sales environment.
- Supported inventory management and restocking efforts.
- Collaborated with team members to meet daily operational targets.
- Followed safety protocols and adhered to workplace compliance standards.
- Exhibited strong organizational abilities while juggling various tasks in a busy retail setting.
Hostess
Chilis Bar and Grill
2703 SE Hwy 70, Arcadia, FL 34266
01.2022 - 08.2023
- Facilitated a positive and professional atmosphere for guests by delivering exceptional customer service.
- Assisted with managing guest seating reservations and wait lists to enhance dining room efficiency.
- Collaborated with servers and management to ensure seamless restaurant operations during busy shifts.
- Handled phone inquiries, scheduled reservations, and responded to guest questions with professionalism.
- Supported opening and closing tasks to maintain cleanliness and organization in dining areas.
- Addressed guest concerns with courtesy, fostering a positive dining experience.
- Aided servers, food runners, and bussers to boost overall team efficiency.
- Exhibited strong communication, multitasking, teamwork, and problem-solving abilities in a fast-paced environment.
Education
South Florida State College
600 W College Dr, Avon Park, FL 33825High School Diploma -
Desoto County High School
1710 E Gibson St, Arcadia, FL 3426605.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Verbal/written communication
- Client service
- Conflict resolution
- Sales expertise
- Meeting deadlines
- Adapt to diverse groups
- Goal tracking
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Scheduling
- Filing
- Document Management
- Clerical Support
Timeline
Sales Associate
Mazda of Port Charlotte
04.2026 - 06.2026
Sales Associate
Gettel Toyota of Punta Gorda
01.2026 - 04.2026
Registration Clerk
Desoto Memorial Hospital
03.2025 - 12.2025
Law Office of Jeffery Briscoe
Office Assistant
08.2024 - 11.2024
Retail Associate
Walmart Supercenter
06.2024 - 07.2024
Hostess
Chilis Bar and Grill
01.2022 - 08.2023
South Florida State College
High School Diploma -
Desoto County High School