Emily Harris
Jemison
Summary
Despite limited work experience, I bring strong work ethic, adaptability, and simmered to excellence. With a proven track record of reliability and a dedication to continuous learning. I am now seeking a position that offers growth opportunities and the potential for career advancement.
Overview
22
22
years of professional experience
Work History
Customer Service Lead
Love's Travel Stop
06.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Handled escalated customer complaints professionally, ensuring prompt resolutions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Night Shift Supervisor
Chevron
11.2015 - 06.2022
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Maintained accurate inventory levels through diligent oversight.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer loyalty by participating in rewards program enrollment.
Human Resources Specialist
United States Army
09.2003 - 06.2007
- Evaluated ongoing training program effectiveness, making adjustments as needed for optimal results.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires. Successfully maintained a retention rate above 85%
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Monitored deadlines closely and submitted required documentation punctually.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Jemison High School
Jemison, ALCertification of Completion - Physical Therapy Assistant
Jefferson State Community College
Clanton, ALSkills
- Payment Processing
- Conflict Resolution
- Critical Thinking
- Software Proficiency
- Time Management
- Data Entry
- Customer Service
- Teamwork
Timeline
Customer Service Lead
Love's Travel Stop
06.2022 - Current
Night Shift Supervisor
Chevron
11.2015 - 06.2022
Human Resources Specialist
United States Army
09.2003 - 06.2007
High School Diploma -
Jemison High School
Certification of Completion - Physical Therapy Assistant
Jefferson State Community College
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