Emily Hawkins
Phoenix,AZ
Summary
Detail-oriented and highly organized professional with a strong background in customer service, administrative support, and training. Adept at handling multiple tasks, managing time effectively, and maintaining accuracy in high-volume environments. Passionate about information management, research, and assisting patrons in accessing resources efficiently. Proven ability to train and mentor staff, optimize workflows, and uphold high service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Ajo Al’s Mexican Cafe
10.2024 - 09.2025
- Provided high-quality customer service, ensuring patron satisfaction and engagement.
- Managed cash handling, transactions, and financial accuracy.
- Maintained organization and efficiency in a fast-paced, high-volume environment.
- Cultivated warm relationships with regular customers.
Kitchen Lead
Jim ‘N Nick’s Bar-B-Q
03.2019 - 06.2024
- Oversaw daily kitchen operations, ensuring efficiency and adherence to health standards.
- Trained and mentored new employees, enhancing team productivity and performance.
- Managed inventory, scheduling, and administrative support tasks.
- Part of the NRO (New Restaurant Opening) Team, traveling to train new staff in multiple locations, demonstrating leadership and organizational skills.
Server
Applebee’s Grill + Bar
07.2014 - 03.2019
- Delivered exceptional customer service while managing order accuracy and workflow.
- Assisted in opening and closing duties, including administrative and organizational tasks.
- Developed interpersonal and problem-solving skills in a dynamic service environment.
Education
Bachelor of Science - Animal Science
Middle Tennessee State University
Murfreesboro, TN01.2016
Skills
- Information Organization & Records Management
- Customer & Patron Assistance
- Administrative Support & Data Entry
- Research & Reference Assistance
- Proficient in written and oral communication
- Time Management & Prioritization
- Conflict Resolution & Problem-Solving
- Proficiency in Microsoft Office Suite
Certification
Udemy Data Entry Certificate
Timeline
Server
Ajo Al’s Mexican Cafe
10.2024 - 09.2025
Kitchen Lead
Jim ‘N Nick’s Bar-B-Q
03.2019 - 06.2024
Server
Applebee’s Grill + Bar
07.2014 - 03.2019
Bachelor of Science - Animal Science
Middle Tennessee State University
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