Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Emily Hengesbach

Pewamo,MI

Summary

Dynamic and customer-focused professional with extensive experience at Menards, excelling in customer service and relationship building. Proven ability to enhance customer engagement through product knowledge and effective communication. Skilled in cash handling and inventory management, consistently delivering positive shopping experiences and resolving issues promptly.

Overview

4
4
years of professional experience

Work History

Salesperson

Menards
09.2021 - Current
  • Assisted customers with product selections and inquiries.
  • Educated customers about products and services offered by the company.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Greeted and assisted customers to foster positive experiences.
  • Demonstrated product features to educate customers on benefits and usage.
  • Maintained accurate cash drawer, balancing funds at shift end.
  • Assisted customers with product inquiries and store navigation.
  • Handled returns and exchanges following company policy.
  • Monitored inventory levels and restocked merchandise as needed.
  • Provided excellent customer service in high-volume environments.
  • Resolved customer complaints promptly and professionally.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collaborated with team members to maintain an organized and visually appealing sales floor.
  • Supported inventory management by assisting in stock replenishment and conducting regular audits of merchandise levels.

Pet Bather

Lucky Dog Grooming
04.2021 - 03.2022
  • Bathed and groomed pets following established safety and care protocols.
  • Maintained cleanliness of grooming area and bathing equipment daily.
  • Monitored pet behavior during bathing to ensure comfort and safety.
  • Applied shampoos, conditioners, and treatments based on individual pet needs.
  • Communicated with team members to coordinate grooming schedules effectively.
  • Educated pet owners on proper care techniques for their pets' coats.
  • Provided personalized care for each pet based on breed-specific needs.
  • Checked animals for fleas or ticks before bathing process began.
  • Recommended additional services such as de-matting or conditioning treatments when necessary.
  • Utilized safe lifting techniques when transferring pets from cages into tubs or onto tables.
  • Dried animals thoroughly after bathing using towels and blow dryers set at appropriate temperatures.
  • Monitored all animals during baths to ensure safety at all times.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Maintained clean and orderly play yards, kennels and cages.
  • Followed instructions with veterinarian prescribed shampoos
  • Professionally bathed more than 25 pets a day

Education

High School Diploma -

Pewamo-Westphalia
Westphalia, MI
05.2020

Skills

  • Customer service
  • Customer care
  • Customer engagement
  • Relationship building
  • Product knowledge
  • Cash handling
  • Inventory management
  • Sales techniques
  • Product demonstration
  • Active listening
  • Cross-selling products and services
  • Friendly, positive attitude

Interests

  • Photography
  • Camping
  • Biking
  • Knitting and Crocheting

Timeline

Salesperson

Menards
09.2021 - Current

Pet Bather

Lucky Dog Grooming
04.2021 - 03.2022

High School Diploma -

Pewamo-Westphalia

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Emily Hengesbach