Emily Hensel
Livonia
Summary
Friendly and dependable professional with 6+ years of experience working providing exceptional customer service in fast-paced environments. Skilled at building positive relationships, resolving concerns, and staying organized. Seeking a part-time retail position where strong communication skills, reliability, and a positive attitude can support a team and create great customer experiences.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Huron Valley Sinai Hospital
Commerce
09.2022 - 03.2024
- Guided patients through questions, scheduling, and paperwork to ensure smooth access to services
- Delivered friendly, professional service to patients, families, and staff in fast-paced healthcare environment
- Managed multiple tasks while maintaining accuracy and attention to detail
- Collaborated with team members to enhance overall patient experience and satisfaction
Patient Coordinator
Great Expressions Dental Centers
Livonia
04.2022 - 08.2022
- Coordinated patient appointments and facilitated communication to optimize daily operations
- Handled high-volume phone calls, delivering courteous and efficient service to patients
- Assisted team members with organization, documentation, and problem resolution to enhance workflow
Medical Receptionist
ENT Consultants
Southfield
08.2021 - 03.2022
- Informed patients of co-pay, deductible, and other financial responsibilities during daily patient check-in and check-out
- Billed patient insurances and processed payments
- Resolved customer conflicts through effective communication and problem-solving techniques, maintaining professionalism and fostering positive patient relationships
Education
Bachelor of Science -
Eastern Michigan University
Ypsilanti, MI04-2018
Skills
- Patient scheduling
- Healthcare customer service
- Payment processing
- Cash management
- Administrative support
- Conflict resolution
- Problem solving
- Customer relationship management
- Effective communication
- Verbal and written communication
- Team collaboration
- Team leadership
Timeline
Patient Access Representative
Huron Valley Sinai Hospital
09.2022 - 03.2024
Patient Coordinator
Great Expressions Dental Centers
04.2022 - 08.2022
Medical Receptionist
ENT Consultants
08.2021 - 03.2022
Bachelor of Science -
Eastern Michigan University