Emily Herbrandson
Dana Point,CA
Summary
Dynamic and versatile professional with a proven track record at What a Dish Cafe and Catering, adept at multitasking and fostering positive relationships. Excelled in customer service and friendly interactions. Achieved notable efficiency in high-pressure environments, enhancing customer satisfaction and operational flow.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
What a Dish Cafe and Catering
01.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Also worked as a barista, a waitress, a busser, and a server, when needed.
- Was in charge of the social media, advertising, and event planning.
Babysitter
Multiple
08.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Balloon Animal Artist/Small Business Owner
Pump It Up Balloon Animals
06.2020 - Current
- Self-taught myself how to make balloon animals from watching YouTube videos.
- Learned how to promote my small business.
- Interacted with and entertained children.
Store Associate
In-N-Out Burger
01.2024 - 08.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked efficiently to meet time requirements for a fast paced environment
Store Associate
Hobie Surf Shop
06.2023 - 01.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in training sessions to stay updated on product information and company policies.
Education
High School Diploma -
Capistrano Valley Christian Schools
San Juan Capistrano, CA06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Conflict resolution
- Service prioritization
- Social perceptiveness
- Relationship building
- Have Food Handler's Certification
Languages
American Sign Language
Limited Working
Timeline
Restaurant Hostess
What a Dish Cafe and Catering
01.2024 - Current
Store Associate
In-N-Out Burger
01.2024 - 08.2024
Store Associate
Hobie Surf Shop
06.2023 - 01.2024
Babysitter
Multiple
08.2021 - Current
Balloon Animal Artist/Small Business Owner
Pump It Up Balloon Animals
06.2020 - Current
High School Diploma -
Capistrano Valley Christian Schools
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